Privacy Policy

Contact details

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Addresses

We collect or use the following personal information to comply with legal requirements:

• Name
• Any other personal information required to comply with legal obligations

We also collect or use the following information to comply with legal requirements:

• Biometric information (where used to identify someone)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights, which are set out briefly below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Your right of access — you have the right to ask us for copies of your personal information, including details about where we get it from and who we share it with. Some exemptions mean you may not receive everything you ask for.
• Your right to rectification — you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure — you have the right to ask us to delete your personal information.
• Your right to restriction of processing — you have the right to ask us to limit how we use your personal information.
• Your right to object to processing — you have the right to object to the processing of your personal data.
• Your right to data portability — you have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent — when we use consent as our lawful basis, you have the right to withdraw that consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent — we have permission from you after giving you all the relevant information. All of your data protection rights may apply, except the right to object. You can withdraw your consent at any time.
• Legal obligation — we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.

Our lawful basis for collecting or using personal information to comply with legal requirements is:

• Consent — we have permission from you after giving you all the relevant information. All of your data protection rights may apply, except the right to object. You can withdraw your consent at any time.

Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is:

• Consent — we have permission from you after giving you all the relevant information. All of your data protection rights may apply, except the right to object. You can withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who we share information with

We use and occasionally provide links to websites which are controlled by third parties, and these include the following:

• Taylor Rose Ltd, to which this business acts as consultant and which ultimately provides the legal services
• Facebook, Twitter, LinkedIn, Google and YouTube, where we have AK Legal social media accounts, profiles and/or social pages

We recommend that you check the relevant third party's privacy policies for information about any cookies which may be used.

Others we share personal information with

• Insurance companies, brokers or other intermediaries
• Regulatory authorities

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address: